ERP support, answered by AI — with specialist depth your team can feel
Bodant Desk triages every ticket in seconds. Routine questions get an instant AI answer grounded in a platform-specific knowledge base; everything else gets an expert-confirmed response — across Oracle Fusion, Oracle EBS, SAP, Kingdee 金蝶, Yonyou 用友 and more, against hard, visible SLAs.
No credit card required · Set up your tenant in under two minutes
Specialist coverage
One desk across the ERPs your business actually runs. Depth is honest — Oracle is our flagship specialism, and we are deliberately building outward from there.
- Oracle Fusion
- Oracle EBS
- SAP S/4HANA
- SAP ECC
- Kingdee 金蝶
- Yonyou 用友
- NetSuite
- Dynamics 365
Trusted by finance & supply-chain teams across Hong Kong — utilities, healthcare, manufacturing, logistics and financial services.
Why Bodant
Built by ERP people, run like a product
Most AMS providers bolt a generic ticketing tool onto an offshore queue. Bodant Desk was designed by ex-Oracle consultants around how enterprise ERP actually breaks — Oracle Fusion and EBS deepest, SAP, Kingdee and Yonyou alongside — and how fast it should be fixed.
Two-tier AI that knows its limits
Routine, low-risk questions get an instant AI answer the second the ticket arrives — grounded in a platform-specific knowledge base and clearly labelled AI-generated. Everything else is drafted by AI and confirmed by a specialist before it reaches you.
Instant answers for routine tickets · expert-confirmed for the rest
Specialist depth, not generic runbooks
Period close errors, invoice holds, approval stalls, posting failures, import rejections — the things that actually break in production ERP. Curated per platform across Oracle Fusion & EBS, SAP S/4HANA & ECC, Kingdee 金蝶 and Yonyou 用友, written by ex-Oracle consultants.
8 ERP platforms · Oracle the deepest, more added every month
SLA-backed AMS operations
Hard response and resolution targets on every priority, tracked in real time — whichever ERP the ticket is about. Your team and ours watch the same SLA clock, so there are no surprises at the monthly service review.
P1 in 4h / P2 in 8h, real-time SLA tracking
How it works
From “something’s wrong” to resolved
Three steps. No ping-pong emails, no triage meetings, no mystery queues.
Report or ask in plain language
No error-code forms. Your users describe the problem the way they would to a colleague — in the portal or straight to the AI assistant.
AI classifies, suggests fixes, routes
Bodant Desk detects the ERP and module, sets the priority, proposes a fix from the platform-specific knowledge base, and routes the ticket to the right specialist consultant.
Track everything against your SLA
Every ticket carries a live SLA clock. Dashboards show what is on track, at risk or breached — visible to you and to our AMS team alike.
Product
Everything an ERP AMS desk needs
One platform for your users, your admins and our consultants — across every ERP you run, with nothing to install and nothing to integrate on day one.
Multi-tenant customer portal
Each customer sees only their own tickets, users and SLA position — with admin roles for your key users.
Agent console & dashboards
A single queue across all customers for our consultants, with SLA states, workload views and trend charts.
Multi-ERP knowledge base
Searchable, platform- and module-tagged articles with concrete resolution steps — curated per ERP and the same source the AI answers from.
AI chat assistant
Ask “why is my journal import stuck?” and get a cited answer from the knowledge base — before raising a ticket at all.
Audit trail & events
Every status change, assignment and comment is recorded on a per-ticket timeline. Service reviews write themselves.
Cloud or on-premises
Runs in our cloud today, deployable into your Microsoft 365/SharePoint estate tomorrow — your data residency rules, respected.
Pricing
Plans that match your estate
Per-tenant pricing scaled to modules in scope and ticket volume. Every plan starts with a free pilot.
Essential
Core help desk for smaller ERP estates
- Customer portal & ticket tracking
- Multi-ERP knowledge base
- 8×5 support coverage
- Monthly service summary
Professional
AI-first AMS for busy finance & SCM teams
- Everything in Essential
- AI triage & chat assistant
- SLA dashboards & breach alerts
- Priority routing to specialists
Enterprise AMS
Named consultants & custom commitments
- Everything in Professional
- Named Oracle consultants
- On-premises deployment option
- Custom SLA & service reviews
See your first ticket triaged in seconds
Spin up a free pilot tenant, raise a real issue on your ERP — Oracle, SAP, Kingdee or Yonyou — and watch the AI classify it, suggest a fix and route it, live.